A/R Aging & Payment Reminders
See who owes you, how late they are, and chase them — automatically if you want. Part of the Invoicing & Bookkeeping add-on.
The aging report
Open Finance → A/R Aging. Every customer with an outstanding balance appears with their money split across five buckets: current, 1–30 days, 31–60, 61–90, and 90+ days past due. Customers are sorted by how much they owe, so your biggest exposure is at the top.
Below the summary, every open item is listed individually with its due date and age, so you can go from "Acme owes me $12,000" to exactly which invoices make that up.
Why the total may be higher than your invoices
The report includes fulfilled orders you never invoiced. Those orders already recorded money owed to you when they went out the door, whether or not you sent a bill afterwards — and most tenants have a pile of them, because invoicing didn't exist before this add-on. They show up marked as uninvoiced orders, with a note explaining the amount.
This is deliberate. The aging report has to match the Accounts Receivable figure on your trial balance, or neither number is trustworthy. Leaving those orders out would make it tidier and wrong.
If you'd rather bill them properly, they're exactly the orders that appear when you create an invoice from orders.
Reminders
Iraca can chase overdue invoices in two directions, and they work quite differently.
Your own daily digest
Every morning, owners and admins get an email listing overdue invoices, who owes what, and the total outstanding. This is on by default and needs no setup — it's the receivables counterpart to the vendor-bill reminders you already get.
Chasing your customers
Iraca can also email your customers directly about overdue invoices. This is off by default, and turning it on is a deliberate decision — these are your customers, and automated debt-chasing carries your name.
When enabled, reminders go out 3 days before the due date, on the due date, and 7 and 14 days after. Several limits keep it from becoming a nuisance:
- A hard cap of four reminders per invoice. Once reached, Iraca stops, whatever the schedule says.
- A minimum gap between reminders, so nothing goes out twice in quick succession.
- Paid invoices are skipped, including ones settled since the last run.
- Marketplace customers are never emailed — they paid at checkout and can't have an invoice anyway.
Silencing a specific customer
If a customer disputes a bill, stop chasing them immediately.
- For one invoice, open it and click Pause reminders. Resume it later in the same place.
- For a customer entirely, open their contact record and turn on the dunning opt-out. That survives them being invoiced again.
Before you turn on customer reminders
Reminder emails have to go out from a dedicated sending domain, separate from the one Iraca uses for order confirmations, password resets, and login codes.
Debt-chasing email attracts more spam complaints than anything else a business sends, and complaints damage the reputation of every message sharing that domain. You don't want a reminder about an overdue invoice affecting whether your customers receive their login codes.
Iraca will not send customer reminders until that separate sending domain is configured — it logs the skip rather than falling back to the shared one. Your internal digest is unaffected and keeps arriving.