Order Emails and Documents
Iraca can email your customer a branded order confirmation with the order attached as a PDF, and you can download that same document any time. This keeps customers informed and gives you a clean receipt for every sale.
The order document
Every order can be rendered as a PDF — a tidy summary and receipt with your business details, the customer, the line items, and the ship-to address. You'll find a Download Order button on the order's detail page; it fetches the current PDF on demand, so it always reflects the latest state of the order.
The same PDF is what gets attached to the confirmation email.
The confirmation email
The confirmation is a branded HTML email with the order PDF attached. Two details to know:
- Reply-to is your business email (
company_email), so when a customer replies it reaches you — not a no-reply address. Set this under your Organization Profile. - From is the app's configured sending address.
When it's sent
- By hand — the Email Customer button on the order sends the confirmation immediately to the order's contact email.
- Automatically — confirming a sales order you created by hand sends it, as long as the customer has an email on file. This happens in the background.
Orders that sync in from a channel arrive already confirmed and are never auto-emailed — those buyers already got a confirmation from the marketplace. You can still send them one by hand with Email Customer.
What you need for emails to work
- The customer (contact) must have an email address.
- Your business email should be set so replies reach you — see Organization Profile.
- Setting a logo makes both the email's documents and your packing slips look branded.